Accessing your Microsoft Teams meeting history is a reliable method for assessing everything from the efficacy of your meetings to identifying future actionable steps. Although Microsoft Teams provides a range of basic functions to track past meetings, chat conversations, shared files, and similar items, it offers a relatively limited suite of tools. Fortunately, it’s possible...

A study found that 40% of customers prefer to find answers using a self-service option, rather than through human interaction. With your employees being your internal customers, this can be done through a knowledge base. This goldmine of information not only saves time but increases productivity by eliminating the tedious task of searching for information...